What is the driver behind your recent chargebacks? Has anything changed?

  • 未收到货或与实际描述不符合

  • 信用卡未经授权付款

– 物流时间过长,客户等不急了,提起拒付
– 未开启Stripe风控识别系统,导致欺诈订单进入

  • Resolution plan How will you reduce chargebacks going forward?
    Please be very specific about thechanges that will be made
    To reduce refunds and disputes, we have implemented the following changes.

  • Enhance communication with customers.
    We will strengthen our communication channels with customers to ensure that they are fully aware of the terms and conditions of the goods and transactions before they pay. We do this by providing clear and concise product descriptions, delivery timescales and return policies. In addition, we will ensure that our customer service department is always available to answer any queries about the purchase before and after the transaction.
    Customers can contact us at any time via the email and phone numbers on the website

  • Secure payment process.
    We have upgraded Stripe radar will upgrade our payment verification process to reduce the number of fraudulent transactions.
    Enable 3DS 2.0 secure payment verification in high risk transaction areas

  • Tracking and monitoring.
    We will track and monitor trends in chargebacks and disputes and implement strategies to reduce these issues. This will involve identifying the root causes of chargebacks and implementing measures to prevent them, such as enhanced fraud protection measures or shipping and delivery procedures.

  • Enhance transport policies.
    We will improve our shipping and delivery procedures to ensure the timely and accurate delivery of products.
    This includes sending order numbers to customers in a timely manner to track shipments and closely tracking packages.
    We will continue to optimise our logistics transit times to reduce customer waiting times.

  • Optimising our refund process.
    We will enhance our refund policy to ensure that customers receive the refunds they deserve in a timely manner in the event of a chargeback or dispute. We will simplify our refund policy and streamline the refund process to ensure it is resolved in a timely manner and meets our customers’ expectations.

  • Training of staff.
    We will train our staff to deal with customer requests and issues in a professional and accurate manner with the utmost care and respect. Through this, staff will have the skills and knowledge to resolve any issues that may arise.

By implementing the above changes we can proactively reduce chargebacks and disputes and maintain a high level of customer satisfaction.

  • return/cancellation PolicyHow are customers notified of your return or cancellation policy?

How do theyacknowledge the policy?

By clicking the button to agree to the terms and conditions at the time of purchase or checkout, the customer

  • Stripe 负余额

    First, in the Stripe balance options, we can transfer funds from our Stripe account to our bank account via ACH, which typically takes 2-3 days to process.
    Second, we will continue to receive payments and use them to offset any negative balance.

  • 三个月银行账单

  • PayPal或者其他支付公司的收单记录

  • 关联银行账户



2023-3-8 20:01:42



2023-3-10 15:03:08

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